Within 14 days of delivery, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received.
To be eligible, you must contact us about the return request within 14 days of the purchase date. Once 14 days have passed, we may reject the refund/exchange. If the packaging, product or accessories are damaged, we will not accept the return. To initiate your return please email us at firstname.lastname@example.org.
Hydro4less does not accept refunds for incompatibility issues.
Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost.
Once we receive your return, we will assess the products and process your request within 7 business days and will keep you updated along the way. Once completed, you will be informed via email and the full amount of the purchased product will be credited back to you. Please allow 7-10 business days for the credit to appear on your bank statement. Please also take note that we do not refund any shipping costs.
Warranty & Faulty Products
We strive to provide our customers with excellent quality products, however being the nature of electronics from time to time there may be faults.
If you recognise what you believe is a faulty product, please get in contact with us at email@example.com. We will be in contact with you as soon as possible and assess the issue. All faulty items if deemed faulty will receive a replacement if the warranty claim is made within 12 months of the purchase date.
Once we receive the suspected faulty product, we will assess the item and get back in contact with you within 1-3 working days. after receiving the return. If we deem the product to be faulty under the Hydro4Less warranty guidelines we will repair or replace the faulty product and arrange for the product to be shipped back to you. The turn over time for this process will vary with each individual case, however, we will work hard to make the entire experience hassle free.
If we determine the product to be not covered under the Hydro4Less Warranty, we will contact you directly and discuss alternatives and possible replacements at an additional cost.
Please note that some of the following will void the Hydro4Less Warranty, but not limited to:
- Damages or faults caused by accidents, abuse, and misuse.
- Damages caused by wear and tear, theft or loss.
- Damages or faults caused by product tampering or use of third-party accessories.
- Use that is not in accordance with the listed instructions on the product packaging.
Returning your item
Please email us at firstname.lastname@example.org and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide with the specific return instructions.
When sending an item back to us please understand the shipping costs are your responsibility.
We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.